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Frequently Asked Questions
How long does it take to get a response?
Our support team typically responds within
24–48 hours
. For urgent matters, you can also reach us via phone.
What information should I include?
Please provide as much detail as possible, including steps to reproduce the issue, account info, and any error messages you see.
Can I track my request?
Yes! You'll receive a
Request ID
after submission. Use it to track the status of your request.